Privacy Policy
Respecting Your Privacy
At Act Fast Financial Solutions Pty Ltd (ABN: 32 156 276 087), we respect your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in compliance with Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles.
Who We Are
Act Fast Financial Solutions is a licensed mortgage and financial services provider, authorized by Australian Finance Group Ltd (AFG), Australian Credit Licence 389087, to provide credit assistance. We are committed to protecting your personal information and ensuring it is handled responsibly.
What Personal Information Do We Collect and Hold?
We may collect and hold the following types of personal information about you:
- General Information: Name, postal and email address, phone number, date of birth, tax file number, and financial details.
- Credit-related Information: Banking history, credit history, repayment details, and other relevant financial data.
- Sensitive Information: Where applicable and with your consent, details regarding financial hardship or health-related information.
How We Collect Your Information
We primarily collect your personal information directly from you through:
- Forms you complete (in person or online)
- Communications with us (via phone, email, or our website)
- Third parties, such as credit reporting bodies, financial institutions, or your representatives (where applicable and permitted by law).
Why We Collect Your Information
We collect your personal information to:
- Assess and provide credit assistance
- Verify your identity and financial details
- Help you find and apply for loans or other financial products
- Manage and service your loan applications
- Comply with legal obligations and improve our services
How We Use Your Information
Your personal information will be used to:
- Assess your loan application and suitability for financial products
- Provide tailored financial guidance and loan solutions
- Verify your identity and process your credit applications
- Administer payments, deal with requests, and handle complaints
- Offer products and services that may be of interest to you (with your consent)
Marketing and Communications
We may use your personal information to inform you about other products or services that may interest you. You can opt-out of receiving marketing communications at any time, and we will promptly process your request.
How We Protect Your Personal Information
We store your personal information securely, both physically and electronically. We implement reasonable security measures to protect your data from unauthorized access, misuse, and loss. When using third-party service providers for data storage, we ensure they comply with data protection standards.
Sharing Your Personal Information
We may share your personal information with:
- Lenders and financial institutions to process your loan applications
- Service providers such as IT support, valuers, and credit reporting bodies
- Regulatory bodies (such as ASIC or the Australian Taxation Office) as required by law
- Your representatives (such as legal or financial advisors) with your consent
We will not sell your personal information to third parties. If your data is shared internationally, we ensure appropriate protections are in place.
Access to Your Personal Information
You have the right to request access to the personal information we hold about you. If you believe any information is inaccurate, out-of-date, or incomplete, you may request that we correct it. In some cases, access may be denied for legal reasons, but we will explain why.
Handling Unsolicited Information
If we receive unsolicited personal information about you, we will assess whether it is necessary for our functions. If it is, we will handle it in the same way as solicited information. If not, we will securely destroy or de-identify it.
How Long We Retain Your Information
We will retain your personal information only as long as necessary for the purposes for which it was collected. If we no longer need it, we will securely destroy or de-identify your information, unless we are required by law to retain it for a certain period. In some cases, personal information may be retained for 7 years, particularly in relation to financial records as required by laws such as the Corporations Act and Anti-Money Laundering & Counter-Terrorism Financing Act.
Sharing Your Information Outside of Australia
We may store your information with third-party service providers outside Australia. In such cases, we ensure appropriate safeguards are in place to protect your information. If your information is shared with overseas organizations, those organizations may be required by law to disclose it.
We will retain your personal information only as long as necessary for the purposes for which it was collected. If we no longer need it, we will securely destroy or de-identify your information, unless we are required by law to retain it for a certain period. In some cases, personal information may be retained for 7 years, particularly in relation to financial records as required by laws such as the Corporations Act and Anti-Money Laundering & Counter-Terrorism Financing Act.
Complaints and Dispute Resolution
If you have concerns about how we handle your personal information, please contact us directly. We are committed to resolving complaints efficiently. If you are dissatisfied with the outcome, you can escalate the matter to the complaints manager of AFG via complaints@afgonline.com.au
We will retain your personal information only as long as necessary for the purposes for which it was collected. If we no longer need it, we will securely destroy or de-identify your information, unless we are required by law to retain it for a certain period. In some cases, personal information may be retained for 7 years, particularly in relation to financial records as required by laws such as the Corporations Act and Anti-Money Laundering & Counter-Terrorism Financing Act.
Contact Us
For any questions about this Privacy Policy or to make a request regarding your personal information, please contact us at:
- Email: sandun@actfast.net.au
- Phone: 0421 709 700
We will retain your personal information only as long as necessary for the purposes for which it was collected. If we no longer need it, we will securely destroy or de-identify your information, unless we are required by law to retain it for a certain period. In some cases, personal information may be retained for 7 years, particularly in relation to financial records as required by laws such as the Corporations Act and Anti-Money Laundering & Counter-Terrorism Financing Act.
Changes to This Privacy Policy
We may update this Privacy Policy as necessary. The most current version will always be available on our website. You can contact us to request a copy of the latest version.